You will notice the difference when you book your holiday with the Cottage Collection.

Because we understand and empathise with all of the different requirements and concerns you may have when booking the property that is just right for you, we spend a lot of time ensuring that all of our staff are trained to the very highest possible standards. We even make sure that Customer Service Operators in our Call Centre visit a selection of properties we represent so that they have first hand experience when discussing individual recommendations to our customers.

Before your holiday we will call to make sure you have received all of the information that you need and to check and confirm your dates and any individual requirements that you may have.

After your holiday, we also call you to check that your stay met with your expectations and to note any comments that you may wish to pass onto our Quality Review Team.

By maintaining rigourous standards not only in the properties in our portfolio, but also in our Customer Service Charter, we aim to ensure that our customers continue to book with us year after year.

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